Contact us
See below everything you need to know to resolve your issues quickly
To ensure that issues are resolved as efficiently as possible, please follow these steps in order:
- Use the Ticket System: For a structured and methodical resolution process, please create a ticket in our ticketing system (H-User ID / U-User ID and password required for login). This is the preferred method for receiving quick responses.
- Email Support: If the ticket system is unavailable, you can contact us via email.
- For urgent Issues in Active Courses: Problems occurring during an active course session are considered emergencies. In such cases, you may also use our hotline to reach us directly.
Call us
Mon-Fri
08:00-18:00*
*Exceptions: Please see the overview of public holidays below
This phone number is for emergencies only, please consider using the UCC Service Desk instead
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